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정호기 ( Jung Ho-Gi ) - 한국현대사회연구소
양야기 ( Yang Ya-Ki ) - 원광대학교 간호학과
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Abstract
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Purpose: The purpose of this study was to investigate conflicts and the experiences of conflict resolution of hospital nurses.
Methods: This qualitative study used phenomenological methodology. The research participants were 8 nurses of C hospital. Data were collected through in-depth individual interviews from November 2016 to February 2017. The data analysis method was based on Colaizzi’s approach.
Results: The study results showed that the experiences of nurses consisted of 15 themes and 6 theme clusters: 1) Ambiguous role, 2) Recognizing lack of competence, 3) Difficulty maintaining relationships, 4) Unsatisfactory work environment, 5) Efforts to resolve conflicts, and 6) Conflict resolution process through labor union.
Conclusion: The findings of this study recommend that hospital organizations and managers should pay attention to improving the work environment and organizational culture of members. The results of the present study can improve the understanding of various aspects of the daily life of hospital nurses.
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KeyWords
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Hospitals, Nurses, Conflict, Qualitative research
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원문 및 링크아웃 정보
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등재저널 정보
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